TERMS AND CONDITIONS OF USE
These terms and conditions of use (hereinafter referred to as “Terms of Usage”) describe and govern the User’s use of the content and services offered by AstroRishi Services Private Limited through www.AstroRishi.com (hereinafter referred to as “We,” “AstroRishi,” “us,” “our,” “AstroRishi application,” “Website”).
What is AstroRishi?
AstroRishi provides a guidance platform that allows members to locate an Astrologer, seek guidance and advice, and enables one-on-one communication between users and Astrologers through direct consultation (chat or call), messages, and allows users to pay for services purchased from an Astrologer.
Disclaimer – For Entertainment Purposes Only
The information and data contained on AstroRishi website and application are for entertainment purposes only. Any prediction or other message you receive is not a substitute for advice, programs, or treatment you would normally receive from a licensed professional such as a lawyer, doctor, psychiatrist, or financial advisor. Accordingly, AstroRishi provides no guarantees, implied warranties, or assurances of any kind, and will not be responsible for any interpretation made or use by the recipient of the information and data mentioned above.
It is the sole responsibility of the Users/Members to verify an Astrologer’s identity, credentials, qualifications, licenses, biographic information, etc. AstroRishi will not be liable for verifying such details.
The User/Member concedes to the fact that these Astrologers are neither employed by nor agents or representatives of AstroRishi, and AstroRishi does not undertake any responsibility for the conduct of any such Astrologer.
All Astrologers are individual contractors of AstroRishi, and because they function as independent contractors, AstroRishi cannot administer the quality, accuracy, or accordance of the advice or guidance provided by an Astrologer.
AstroRishi also does not ascertain:
The qualification of an Astrologer to guide on a particular subject.
Whether an Astrologer is accurately categorized to guide a member in a sought field.
Whether the postings by an Astrologer or a Member on our Website or Application are relevant, appropriate, and correct.
ANY OPINION, ADVICE, GUIDANCE, RESPONSE, INFORMATION, PREDICTION, OR OTHER SERVICES PROVIDED BY AN ASTROLOGER ARE FOR ENTERTAINMENT PURPOSES ONLY.
Members/Users should not rely on or make any legal, health, finance, or other important decisions based on the guidance provided by an Astrologer. AstroRishi strongly advocates visiting a qualified professional in person for guidance related to medical or mental health.
IF YOU HAVE SUICIDAL THOUGHTS, THINK YOU CAN BE A DANGER TO OTHERS OR YOURSELF, OR IF YOU ARE FACING A MEDICAL EMERGENCY, KINDLY NOTIFY THE POLICE IMMEDIATELY OR CALL THE EMERGENCY MEDICAL SERVICES IN YOUR AREA.
UPDATION
The Website and application may update/amend/modify these Terms of Usage from time to time. The User is responsible to check the Terms of Usage periodically to remain in compliance with these terms.
USER CONSENT
By accessing the Website Platform and using it, you (“Member,” “You,” “Your”) indicate that you understand the terms and unconditionally & expressly consent to the Terms of Usage of this Website Platform. If you do not agree with the Terms of Usage, please do not click on the “I AGREE” button. The User is advised to read the Terms of Usage carefully before using or registering on the Website Platform or accessing any material, information, or services through the Website and Application. Your use and continued usage of the Website Platform (irrespective of the amendments made from time to time) shall signify your acceptance of the terms of usage and your agreement to be legally bound by the same.
Acceptable Use
By using our Website or Application, You (members/Users) agree to the following:
You are at least 18 years of age. If, however, you are under the age of 18, then you shall not use or register for our services or disclose any of your personal information to us. AstroRishi holds the right to terminate a member account right away and delete all the information if we believe that member is under 18 years of age.
For getting any personalized service, you need to register with AstroRishi. Ensure that the information submitted by you at the time of registration is accurate, true, and complete, and that you will timely update and maintain this information during this agreement’s term, in order to maintain the completeness and accuracy of the information.
AstroRishi ‘Talk To Astrologer’ service enables you to talk to our Astrologers on call and get solutions for your concerns. If you avail this service and request a call from our Astrologers, then you give us unconditional permission to facilitate a call between you and our Astrologers on your given contact number even if your number is on DND service which is offered by your Mobile Service Provider.
You will never disturb, manipulate, or sabotage the integrity of the feedback rating system of our website and application. AstroRishi may, without any prior notice, remove older ratings or even exclude certain ratings at its sole discretion under the belief that it compromises the integrity of the rating system.
You will never disrupt or interfere with the servers, networks, or equipment in connection with AstroRishi.
You will not attempt to acquire unauthorized access to any computer system or network connected to AstroRishi.
You will not use the website and application for any illegal purposes.
You will not post, email, upload, transmit or otherwise attempt to make available through AstroRishi platform: (a) any kind of junk mail, spam, bulletin board postings or any unsolicited email; (b) any kind of abusive, vulgar, threatening, defaming, libelous, unlawful, racist, obscene, or otherwise harmful or objectionable material; (c) any kind of material or data or information that breaches or attempts to breach any third-party rights, including but not limited to privacy rights and/or intellectual property rights; (d) any material or information that may attempt to encourage the conduct of or constitute a civil wrong, criminal offense, or otherwise attempts to violate any law applicable herewith.
You will not attempt a breach in relevant rules, laws, regulations, or ethical codes.
You will agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of the AstroRishi Services.
AstroRishi may also enable file transfer between the members and Astrologers. You are solely responsible for scanning such files using an anti-virus software application before opening them on your system or device.
You will not pretend to be or imitate any person or entity or state false facts about your employment or association with any person or entity.
You will not threaten, harass, or stalk any other member or Astrologer or violate or attempt any privacy breach.
You will not use any sort of abusive and offensive language on the website and when interacting with our Astrologers in any way, including but not limited to chats, calls, messages, and forums. The violation of this will result in the termination of your AstroRishi Account & seizing of the entire amount present in your AstroRishi wallet.
AstroRishi may review the Member’s personal profiles and correct or amend any spelling or typing errors.
Under its sole discretion, AstroRishi may (a) refuse to communicate or post, or (b) remove or delete any content uploaded by a Member.
An account could be created by you through the Website ID (Your Phone Number) and password (OTP) or other log-in ID and password which can include a Facebook, Gmail, or any other valid email ID. The User while creating an account hereby represents and warrants that all the information provided by the User is current, accurate, and complete, and that the User will maintain the accuracy and keep the information updated from time to time. Use of another User’s account information for availing the services is expressly prohibited. If in case it is found that the information so supplied on the Website is inaccurate, incomplete, untrue, and not current, the Website has the right to suspend or terminate the User’s account and restrict/refuse the use of the Website by such User in the future.
The right to use this Website is personal to the User and is not transferable to any other person or entity. The User would be responsible for protecting the confidentiality of the User’s passwords and other information required for the purposes of registration. The User would be fully responsible for all the activities that occur under the User’s account with the Website. The Website cannot and will not be liable for any loss or damage arising from the User’s failure to maintain secrecy and confidentiality. The User shall notify the Website immediately if they become aware of any unauthorized use of their Account(s) or breach of any security. The User must log out from its account at the end of the session.
The Website does not permit the use of the Services by any User under the following conditions:
If the User is a resident of any jurisdiction that may prohibit the use of the Services rendered by the Website.
If the User is a resident of any State/Country that prohibits by way of law, regulation, treaty or administrative act for entering into trade relations or/and due to any religious practices.
If the User has created multiple accounts using various mobile numbers. The User may not have more than one active account with the Website.
The User agrees, understands, and confirms that his/her personal data including without limitation to details relating to debit card/credit card transmitted over the Internet may be susceptible to misuse, hacking, theft, and/or fraud and that the Website or the Payment Service Provider(s) have no control over such matters.
If any Member/User of AstroRishi violates any of the above guidelines or Terms of Usage, AstroRishi, at its sole discretion, may take any of the following actions: (a) delete the Member’s posting(s), profile or any other content provided by the Member/User; (b) limit the Member’s usage of the Website; (c) terminate the Member’s access to the Website immediately without notice; and/or (d) retain the Member’s funds.
AstroRishi shall be entitled to retain all the funds in the Member’s AstroRishi Account, including any amounts that may be otherwise refundable to the Member.
The User/Member will be subjected to pay any outstanding amount owed by him/her to AstroRishi. All the amounts due will be debited from the User/Member’s AstroRishi Account, and in the case of insufficient balance in the account, the User/Member will be asked to pay such amounts immediately.
Use of the Website by Members and Astrologers
AstroRishi allows Members to connect with Astrologers through one-on-one consultation over chat, call, or messages. To use the services, Members need to follow these terms:
Members must provide accurate information during registration.
Members are responsible for their account security and activity.
Astrologers are independent contractors and are solely responsible for the content and advice they provide.
Members must not engage in abusive or inappropriate behavior with Astrologers.
Intellectual Property Rights
AstroRishi owns all rights to the content and services provided on the Website and Application. Members and Astrologers must not use any content without explicit permission from AstroRishi.
Indemnification
Users agree to indemnify and hold AstroRishi harmless from any claims, damages, losses, or liabilities arising from their use of the Website and Services.
Governing Law
These Terms of Usage are governed by the laws of India, and any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in India.
Breach and Termination
AstroRishi may modify, discontinue, change, or alter services or user accounts without prior notice. Immediate registration cancellation and service termination may occur if:
Registration data cannot be verified.
User actions could cause legal liability.
User provides false information or violates the privacy policy.
Service Providers, including astrologers, act on their own behalf and can be terminated for violating terms of usage or service terms agreed upon during registration.
Delivery, Cancellation, and Refund
No Refund After Processing: Once an order reaches the "processing" stage, no refund will be issued.
Cancellation Before Execution: Users can cancel orders within one hour of payment. Refunds are at the discretion of AstroRishi.
Technical Glitches: No refunds for delays due to technical issues. Timelines are approximate.
Incorrect Information: Users must ensure accurate information. No refunds for incorrect data provided.
Damaged Products: No refunds for damaged products post-delivery. For Cash on Delivery, users bear costs if the product is returned.
Subscription Delays: Pro-rata refunds may be considered for subscription activation delays.
Product Representation: No refunds for discrepancies in product appearance.
Call Issues: No refunds for call connection issues due to user-provided incorrect contact numbers or poor signal.
Transaction Errors: Refunds for multiple payments will be processed after verifying bank debits.
Order Cancellations by Website: Orders may be canceled due to service unavailability or errors, with refunds issued if charges were paid.
Refund Eligibility: Refunds are credited to the AstroRishi wallet and are considered for network issues, language barriers, delayed responses, or irrelevant/inappropriate consultant responses.
Quality Audit: Refund requests are subject to quality audits, and refunds may take up to 72 hours to process.
User Obligations
Users must:
Not violate privacy policy, terms and conditions.
Use the services personally and not for commercial purposes.
Provide accurate registration information.
Refrain from abusive, harmful, or unlawful content.
Not infringe intellectual property rights.
Avoid spam and unauthorized access.
Report misuse or abuse of the platform.
Not engage in any activity disrupting website access.
Bank Account Information
Users must ensure:
Correct and accurate debit/credit card details.
Lawful ownership and authorization to use the card.
Sufficient credit for transactions.
Accurate bank details for payments.
Indemnification
Users agree to indemnify AstroRishi and its affiliates from any claims, damages, or costs arising from their use of services, violations of terms, or infringement of third-party rights.
Copyright Policy
AstroRishi respects intellectual property rights. Accounts will be terminated for violating these rights. Users can report intellectual property infringements to AstroRishi.
Other Terms
AstroRishi may issue notices via email, regular mail, or website posts. Users cannot assign obligations without prior consent. The agreement is governed by Indian laws and any legal proceedings will take place in Indian courts. The agreement constitutes the entire agreement between AstroRishi and its users.
Shipping Policy
Free Shipping in India: Orders within India are shipped free via courier services.
Dispatch Time: Orders are dispatched within 4-5 days for jewelry and 1-2 days for loose gemstones or ready items.
Order Tracking: Users receive tracking IDs via email.
Delivery Time: 2-3 days for metro cities and 3-7 days for other parts of India.
For any queries, users can initiate a live chat or call the provided contact number.
Address:
Hasanpur Mahavan, Mathura, UP, 281301
AstroRishi8888@gmail.com